TERMS OF SERVICE

Effective Date: July 01, 2026

Welcome to Afforda Cleaners Limited. These Terms of Service govern the use of our website and the provision of our cleaning, maintenance and related services.

  1. About Our Services

Afforda Cleaners Limited provides professional cleaning and maintenance services for residential, commercial and industrial clients. Our services may include water tank cleaning, reservoir cleaning, swimming pool and pond cleaning and maintenance, and other specialized cleaning services.

Afforda-Care Tank Cleaners (ACTC) is the specialized water tank cleaning service operated by Afforda Cleaners Limited.

  1. Service Requests & Quotations

Customers may contact us through our website, telephone, WhatsApp, email or other approved communication channels to request a service.

A quotation or service proposal may be provided based on the information supplied by the customer and, where necessary, an assessment of the site or facility.

A quotation is subject to the agreed scope of work, site conditions, accessibility, required equipment, materials and any additional requirements identified before or during service delivery.

  1. Scope of Work

Services will be performed according to the agreed scope of work. Any additional work outside the agreed scope may require a revised quotation or separate approval.

Customers are responsible for providing accurate information about the facility, tank, premises, access conditions and any known hazards that may affect the service.

  1. Site Access & Safety

Customers must provide reasonable and safe access to the premises and service area at the agreed time.

Certain cleaning activities, particularly industrial, underground, confined-space, fuel or gas tank work, may require additional safety procedures, equipment, permits, specialist personnel or site preparation.

Afforda Cleaners Limited reserves the right to postpone, modify or decline work where conditions are considered unsafe or where required safety arrangements have not been provided.

  1. Customer Responsibilities

Customers are expected to:

  • Provide accurate information relevant to the requested service.
  • Provide safe and reasonable access to the work area.
  • Inform our team of known hazards, restricted areas or special site requirements.
  • Follow reasonable instructions provided for preparation before and after service.
  • Ensure that necessary permissions are available where required.
  1. Service Scheduling

Appointments are arranged based on availability and the agreed schedule.

Delays or rescheduling may occur due to weather, site conditions, access restrictions, equipment requirements, safety concerns, emergencies or circumstances beyond our reasonable control.

  1. Payments

Service charges, deposits, payment schedules and applicable taxes or additional costs will be communicated before or as part of the service agreement.

Unless otherwise agreed in writing, customers are responsible for payment according to the agreed terms.

  1. Results & Service Limitations

Afforda Cleaners Limited will use appropriate professional methods and reasonable care in delivering the agreed service.

Cleaning can improve the condition and cleanliness of a facility or storage system, but the final outcome may depend on factors including the condition, age, construction, accessibility and previous use of the facility.

Cleaning a water storage system does not, by itself, guarantee that the stored water is potable or suitable for a particular use. Water quality may also depend on the source, treatment, plumbing system and other factors outside our control.

  1. Damage & Pre-existing Conditions

Customers should disclose known defects or damage before service begins.

Where appropriate, our team may document visible pre-existing conditions before commencing work. Afforda Cleaners Limited will not be responsible for deterioration or failure caused by pre-existing structural, mechanical or installation defects that were not caused by our service.

  1. Specialized Tank Services

Fuel and gas tank cleaning and other specialized services are subject to additional safety requirements and site assessment.

Such work will only be undertaken where the required conditions, procedures, equipment and approvals are available and appropriate for the assignment.

  1. Cancellations

Customers should provide reasonable notice when cancelling or rescheduling a confirmed appointment.

Any applicable cancellation charges, deposits or other conditions will be communicated as part of the relevant service agreement.

  1. Intellectual Property

Unless otherwise stated, content published on the Afforda Cleaners Limited website, including text, graphics, logos, photographs, designs and other materials, belongs to Afforda Cleaners Limited or its respective rights holders and may not be reproduced or used without appropriate authorization.

  1. Third-Party Websites & Services

Our website may contain links or references to third-party websites or services. Afforda Cleaners Limited is not responsible for the content, availability, security or privacy practices of third-party platforms.

  1. Limitation of Liability

To the extent permitted by applicable law, Afforda Cleaners Limited’s liability arising from a service will be limited to the scope and value of the affected service, except where liability cannot lawfully be excluded or limited.

Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded.

  1. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, operations or legal requirements. The latest version published on our website will apply to future use of our website and services, subject to applicable agreements.

  1. Governing Law

These Terms of Service are governed by the applicable laws of the United Republic of Tanzania.

  1. Contact

For questions regarding these Terms of Service or our services, please contact Afforda Cleaners Limited through the official contact details published on our website.