PRIVACY POLICY
Effective Date: July 01, 2026
Afforda Cleaners Limited respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices available to you when you interact with our website and services.
- Information We Collect
Depending on how you interact with us, we may collect information such as:
- Name and contact details.
- Telephone number, WhatsApp number or email address.
- Company or organization name.
- Service location or general property information provided for service assessment.
- Details about the cleaning or maintenance service requested.
- Information provided through enquiry, quotation or service forms.
- Communication and correspondence with our team.
- Payment or transaction information where required for service administration.
- Website usage information such as device, browser, pages visited and general technical information.
We only seek information that is reasonably relevant to providing, managing or improving our services.
- How We Use Information
We may use collected information to:
- Respond to enquiries and service requests.
- Prepare quotations and service proposals.
- Schedule and coordinate services.
- Communicate with customers.
- Deliver and manage contracted services.
- Process and administer payments.
- Maintain customer and service records.
- Improve our website, services and customer experience.
- Address complaints, disputes or service-related matters.
- Meet applicable legal, regulatory and administrative requirements.
- Protect our business, customers, staff and systems from misuse or unauthorized activity.
- Communications
When you contact Afforda Cleaners Limited through telephone, WhatsApp, email, website forms or other communication channels, we may retain relevant communication records for customer service, operational, contractual or legal purposes.
We may contact you regarding an enquiry, quotation, appointment, service, account or other legitimate business matter.
Marketing communications, where applicable, will be handled in accordance with applicable requirements and your available choices.
- Website & Cookies
Our website may use cookies or similar technologies to support essential functionality, understand website usage and improve the user experience.
Where third-party analytics, embedded services or other technologies are used, those providers may process certain technical information according to their own privacy policies.
You can manage cookie settings through your browser, although disabling certain cookies may affect some website functionality.
- Sharing Information
Afforda Cleaners Limited does not sell personal information to third parties.
Information may be shared where reasonably necessary with trusted service providers, contractors, technology providers, payment processors or professional advisers who support our business operations, subject to appropriate safeguards.
We may also disclose information where required by law, legal process, regulatory authorities or where reasonably necessary to protect our legal rights, customers, employees or property.
- Service-Related Information
Information relating to a customer’s property, facility, tank, equipment or service requirements may be used to assess, plan and deliver the requested service.
We treat customer and site information as confidential business information and limit access to personnel and service providers who reasonably need it for their responsibilities.
- Data Security
We take reasonable technical, organizational and operational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, electronic communication system or data-storage method can be guaranteed to be completely secure.
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, customer support, business administration, contractual obligations, dispute resolution and applicable legal or regulatory requirements.
When information is no longer required, it may be securely deleted, anonymized or otherwise disposed of where appropriate.
- Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, or raise concerns about how your information is being handled.
Requests should be made through our official contact channels. We may need to verify your identity before processing certain requests.
- Children’s Privacy
Our website and services are intended for general audiences and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is not appropriate or legally permitted.
- Third-Party Links
Our website may contain links to external websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites.
We encourage users to review the privacy policies of external services before providing them with personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices or legal requirements change.
The updated version will be published on our website with its revised effective date.
- Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Afforda Cleaners Limited through the official contact details published on our website.